• Jimojo Internet Review – Spotty at Best

    Posted on March 26 2010 by flemo in tech tips with 11 comments

    Recently been using Jimojo Hotspot Internet at a hotel in Byron Bay and gotta say, it’s pretty painful stuff. To start with, we’re talking about 0.43 Mbs download speeds and 0.03 Mbs upload speed so not much faster than dialup and all for the princely sum of just over $10/day. It’s frustrating, and any attempt to contact them seems to go unnoticed. Amazingly, for how important Internet Connections are these days, these guys get a big FAIL from Flemo for their poor connection and their even worse handling of the situation. This would certainly make me think twice about which hotel to stay at in the future.

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Discussion

  • GravatarRob

    I have to agree, i have spent over 70,000 hours online in 15 years, i have used many, many, servers but, Jimojo Hotspot is the biggest rip off i have come across, 100 dollars a month for 3 gig, the download speeds are pathetic, i mean, dial up is faster, and the server goes down, and up, and down, all day! how they are alloweds to operate has me beat! crooks, are the only word for it!

    July 9, 2010 8:44 am

  • GravatarChris Carlin

    I have been staying in an appartment at Trinity Beach, north of Cairns, i hooked up with Jimojo Hotspot, well, as the previous reviews state, total failure, what a waste of money, and a total rip off…these people should be banned, i mean even dodo`s 9.90 dial up plan is better, $100 dollars a month,wow! how is it permitted in this day and age??

    July 9, 2010 8:49 am

  • GravatarJimojo

    Hi guys,

    its disappointing you dont feel that jimojo provided a useful service. First off, Jimojo provides a temporary internet access, and does not try or want to compete with ISP’s such as dodo. We are a service for short term guests staying at hotels (generally) so we in no way try to complete on price with any ISP. Secondly, speed will vary depending on a number of factors, the most important on being signal strength. If you have poor signal strength, you will have poor speed. As a rule you speed will max out at 1000k, and uploads will be up to 128k. Also if you had contacted support we would obviously have tried to help you.

    August 26, 2010 7:50 pm

  • GravatarSgt. Cold

    No, Mr Jimojo those guys are right! I am using your sad version of “internet right now. I am on the Gold Coast and the signal is absolutely pathetic. It goes off all the time and it is as fast as a turtle. I can hardly even use Skype it is so bad, and if you want to play a game…forget it! I am paying $150 for 4 weeks. And on top of all this your advertising is misleading, particularly if you are trying to cater to people in hotels. You say “full access” but in the fine print we find that you really mean “6,000 MB limit “! That’s not full access. And on top of it all the $150 must be DOUBLED for every laptop in the house if they want to get on the internet too. So if there are only two of you staying somewhere for four weeks and there are usually more people than that who vacation together, it would cost over $300 an month. That’s what I am paying, $300 for two laptops in one unit. I wonder how many unsuspecting people you have caught in that little trap, you shyster.
    I have paid far far less for this type of service in the past and had several computers hooked up, with NO bandwidth limits!
    I don’t mind paying a little bit more for the service but this is ridiculous. You could have had me as a long term customer but I will be cutting off Jimojo BEFORE my time is up and switching to someone else. At this point I can’t wait to get rid of you! You suck!

    September 17, 2010 9:22 am

  • Gravatarflemo

    As i stated i did try to contact support both via email and phone. I did get an answer but it was to contact the hotel and they will deal with it. I did that and they sent me back to you guys so i gave up the yo-yo as I was only staying another day. In any event, it really does not seem like an isolated case so may be worth addressing.

    September 17, 2010 9:29 am

  • GravatarR. H.

    Actually I really agree with all comments except “Mr. Jimojo” ‘s one. I access the web through Jimojo at one of Gold Coast hotel, and really frustrated all day and night. I just want to make contact with my home and friends in Japan by E-mail, but I need to struggle for few hours for just sending one message. Do you want to be frustrated as such? if you consider using this fraud service, please chose another one. Jimojo is the worst I have ever had, and of course they never help you but leave your troubles as a trifle opinion of just one of easy marks. Be careful.

    March 3, 2011 8:08 am

  • GravatarDes

    My wife had the same trouble as these other people!They said: First off, Jimojo provides a temporary internet access, and does not try or want to compete with ISP’s such as dodo. We are a service for short term guests staying at hotels (generally) so we in no way try to complete on price with any ISP. Secondly, speed will vary depending on a number of factors, the most important on being signal strength. If you have poor signal strength, you will have poor speed. As a rule you speed will max out at 1000k, and uploads will be up to 128k. Also if you had contacted support we would obviously have tried to help you.] HAHAHAHAHA,
    The speed maxes out at 6.4 kb a second, they are in competition with other isp`s, one can get a wifi from Optus, $99 gets you a wifi modem with 8.5 gig of date and the speeds are EXCELLENT! Like 400kb a second, what difference does it make if its short time, or long time, what their saying is, its ok for them to rip off people on holidays! go back to your Mojo, Jimojo, you crooks!

    August 21, 2011 2:52 am

  • Gravatarmadamew

    Avoid jimojo like the plague. They will take your money and are impossible to contact. If you have been suckered in, get your money back via your credit card’s dispute resolution process. This is the only way they will be forced to clean up their act.

    August 23, 2011 4:35 am

  • GravatarRay

    Last visit to Cairns i had the missfortune to find a brocure in my apartment advertising Jimojo, i signed up for 3 months, $300 for 9 gig, for that sort of money i thought it would be a quality server, so i payed, after 1 week, i disconnected them, i
    found it impossible to contact them, the server was up and down all day and night,
    When it was up, the download speeds were discraceful,i mean, 10 minutes to open a page, i purchased a stick modem from Telstra, 90 dollars , including 8.5 gig, the download speed went from, dialup speed, 7-8 kilobytes a second with Jimojo to 400 with the stick modem..
    As MADAMEW said, start a dispute resolition via your credit card, why the Minister for communications dont shut people like this down, is a worry! By the time somebody does something about them,they wont care, as they will have everybodys money! Beats me how crooks like that can sleep at night!

    August 28, 2011 1:38 am

  • GravatarKate Lamb

    Wow listen to this, I’m no particular supporter of any one side but I can tell whingers from a mile away. Yes I did use this jimojo at a hotel (in Byron Bay) and it worked to my expectations. I had the option to use it, didnt have to but chose to. Worked as I would expect. Get over it people, It really grates me when I read stuff like this, bitter people expecting something for nothing and when they dont get it they pay out the vendor out of spite. Nice.

    November 28, 2011 5:59 am

  • Gravatarflemo

    I’m not hearing that people are expecting something for nothing here. I’m hearing people actually paying for a service, that service not living up to expectations and then that service not dealing with it appropriately. If you had a good experience, it’s certainly also important to share that (though calling people whingers and spiteful seems significantly off-base).

    November 28, 2011 11:35 am

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